Conduct triage for tickets in Manual Review; assess urgency, impact, and categorization.
Review and route tickets to the correct resource or team; confirm necessary details for follow-up.
Monitor the Spam Cleanup Board to identify and reclassify mislabeled tickets.
Manage the dispatch of onsite service tickets, coordinating with third-party vendors.
Dispatch tickets designated to Client IT Boards with accurate routing.
Review tickets marked Client Updated to confirm resolution and escalate if needed.

🎯 Requirements

Associate's Degree in a computer-related field preferred.
2-4 years of customer service experience required.
1-3 years of ticket management or triage processes preferred.
Strong customer service orientation and communication skills.
Excellent organizational and multitasking skills.
High attention to detail and ability to manage shifting priorities.

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