Abacus

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Support Services Coordinator

Added

5 minutes ago

Location

🇺🇸 Phoenix

Type

Full time

Salary

Salary not provided

Related skills

vendor coordination ticket management client communication microsoft teams triage

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📋 Description

Triages tickets in Manual Review, assesses urgency and impact
Routes tickets to correct resource or team with details for follow-up
Monitors Spam Cleanup Board and reclassifies mislabeled tickets
Manages dispatch of onsite service tickets with vendors
Dispatches tickets to Client IT Boards with proper routing
Reviews Client Updated tickets for resolution and escalation needs

Qualifications

Associate’s Degree in a computer-related field preferred
2-4 years of customer service experience
1-3 years of ticket management or triage experience

Skills

Strong customer service and communication
Organizational and multitasking abilities
Attention to detail and shifting priorities
Comfort calling clients for coordination
Typing speed of at least 50 WPM
Proficient with desktop work for long periods

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