Support Services Specialist

📋 Description

• Handle inbound calls from healthcare members and providers, delivering professional, empathetic
• Provide accurate information and guidance regarding healthcare benefits, eligibility, claims
• Investigate and resolve complex inquiries by coordinating with internal teams and relevant
• Educate members and providers on healthcare plan policies, digital tools, available resources, and
• Identify issues requiring additional assistance and escalate them appropriately to ensure timely
• Protect sensitive information and maintain strict confidentiality in accordance with HIPAA

🎯 Requirements

• Previous experience in customer support, member services, provider services, healthcare
• Strong verbal and written communication skills, with the ability to explain complex information
• Excellent interpersonal skills, including empathy, active listening, and a genuine commitment to
• Strong attention to detail and a consistent focus on accuracy when handling sensitive information
• Excellent problem-solving and critical-thinking abilities, with the capacity to investigate issues
• Ability to prioritize multiple responsibilities and manage workloads efficiently in a fast-paced

🎁 Benefits

• Competitive annual salary ranging from $48,000 to $55,000, depending on experience, location, and
• Equity opportunities.
• Comprehensive health benefits.
• 401(k) retirement plan with employer matching contributions.
• Fully remote working arrangement, offering flexibility in where you work.
• Career development and professional growth opportunities.