Support Specialist (1 Year fixed term contract)

📋 Description

• Provide Level 1 IT/HR helpdesk support and resolve day-to-day queries.
• Ticket triaging with Zoho Absence Management, Zendesk, or ServiceNow.
• Manage employee lifecycle data and HR processes.
• Maintain records on our proprietary platform; update HR data.
• Administer benefits for customers and professionals.
• Communicate queries clearly via email, phone and other channels.
• Coordinate with internal teams and external partners.

🎯 Requirements

• 2+ years Global Shared Services across APAC/EMEA/US.
• 2+ years in Global HR Shared Services with IT Helpdesk focus.
• Strong English, problem-solving and HR policy knowledge.
• IT Helpdesk background with Zoho IT Helpdesk knowledge.
• Experience with PeopleSoft/Workday/SAP/Zoho/Zendesk/ServiceNow HRMS tools.
• MS Office and Google Workspace proficiency; excellent time management.
• Ability to work in international teams; dynamic shifts.

🎁 Benefits

• Paid parental leave
• Flexible time off
• Spending accounts
• Medical, dental, and vision insurance
• Sabbatical after 5 years
• Disability accommodations available upon request