Support Specialist

📋 Description

• Provide telephone-based support to Affiliates and Merchants.
• Assist via email and online ticketing as needed.
• Maintain a high level of customer service at all times.
• Work 8am–5pm CST; attend in Cape Town office for US hours.
• Collaborate with teams to ensure compliant customer solutions.
• Contribute to projects to improve the customer experience.

🎯 Requirements

• Excellent customer service skills
• Excellent IT knowledge
• Excellent attention to detail
• Proven problem solving ability
• Proactive, shows initiative and creativity in solving issues
• Ability to handle complex data sets

🎁 Benefits

• Annual bonus scheme (depends on performance)
• 15 days holiday + 12 public holidays per year (+1 after each year, max 20)
• 45-hour work week
• Family friendly policies including maternity/paternity pay
• Training budget for development
• Wellbeing support including mental health and weekly yoga