Support Specialist

📋 Description

• Provide ticket-based support to Affiliates and Partners across NMI products.
• Collaborate with third parties and acquirers to ensure compliant solutions.
• Support internal colleagues with product-related queries.
• Update and create internal documentation as needed.
• Contribute to internal projects to improve customer experience.

🎯 Requirements

• A minimum of 1 year direct customer experience; payments/FinTech preferred.
• Excellent customer service skills with empathy, patience, and a positive attitude.
• Experience with a ticketing system (e.g., Zendesk).
• Excellent attention to detail.
• Proactive, shows initiative and creativity in solving issues.
• Ability to prioritise tickets and workload effectively.

🎁 Benefits

• A remote first culture!
• Personal growth and advancement opportunities
• Flex PTO & dedicated sick time
• Health, Dental and Vision Insurance
• 401k matching up to 4% after two months of service
• Paid Parental Leave