Support Specialist

📋 Description

• Provide email and phone support via Zendesk.
• Complete 70 tickets/day with 80% one-touch and 95% QA.
• Maintain open communications with owners and guests until resolved.
• Escalate complex issues to Tier 3 and Management.
• Explain technical issues to users and the development team; follow up.
• Identify longer-term improvements to reduce future problems.

🎯 Requirements

• 1-2 years Customer Service experience
• Experience with CRM software (Zendesk preferred)
• Strong oral and written communication with the dev team and users
• Able to explain abstract concepts verbally and in writing
• Excellent interpersonal and organizational skills
• Hospitality industry experience (preferred)

🎁 Benefits

• Generous PTO and company holidays
• Company-paid Short Term Disability
• 100% employer-covered health and dental insurance
• Vision plan available at employee's cost
• Child Care Benefits and generous parental leave