Support Specialist

📋 Description

• Provide email and phone support (inbound/outbound) to guests and merchant partners via our phone
• Complete 70-100 tickets/day with a one-touch ticket percentage of 80% or higher and a QA score of
• Maintain close and open communications with restaurant owners and guests until an issue has been
• Escalate complex issues to Tier 3 and Management appropriately
• Communicate technical issues to our end users and development team and follow up with the team and
• Conduct user and partner support in line with documented procedures and act with integrity when

🎯 Requirements

• 1-2 years Customer Service experience
• Experience working with CRM software (Zendesk is preferred)
• Good oral & written communication skills and the ability to communicate efficiently with the
• Must be able to explain abstract concepts verbally and in writing
• Excellent interpersonal and organizational skills
• Proficiency in macOS, including navigating applications, managing files, and multitasking across

🎁 Benefits

• Generous PTO and company holiday policy + company-paid Short Term Disability
• 100% employer-covered health and dental insurance for our direct employees (a set plan is covered
• Child Care Benefits and generous parental leave