Support Specialist

📋 Description

• Onboard new and existing customer accounts, ensuring a smooth and positive start with NMI.
• Train customers on our onboarding and reporting tools so they can get the most from our products.
• Support internal colleagues with general queries relating to our products.
• Update and create Knowledge Garden content, our external help desk portal with information for
• Update and create internal documentation to keep processes clear and current.
• Work with acquirers and other teams to ensure customer solutions are compliant.

🎯 Requirements

• Excellent customer service skills.
• Excellent all-round IT knowledge.
• Excellent attention to detail.
• Proven problem-solving ability.
• Proactive, showing initiative and creativity in solving issues.
• Ability to handle complex data sets.

🎁 Benefits

• Annual bonus scheme dependent on individual and company performance
• Annual salary of £25,000 - £27,000 (dependent on experience)
• 25 days holiday each year (+ bank holidays + 1 day after each year of service with up to a max. of
• Workplace pension scheme
• Private medical insurance (upon 30 days of employment)
• 7 hours per day, 35 hours per week