Support Specialist

📋 Description

• Act as the primary point of contact for HR-related customer and employee inquiries through email
• Manage, investigate, and resolve customer issues and requests efficiently while maintaining clear
• Troubleshoot problems, identify root causes, and provide accurate and practical solutions
• Collaborate with cross-functional teams including Sales, Operations, Finance, Payroll, and other
• Maintain accurate and timely records of inquiries, actions, resolutions, and follow-ups within the
• Keep up to date with products, services, policies, and operational changes to ensure customers

🎯 Requirements

• At least 3 years of customer service or customer support experience
• Preferably within an Employer of Record (EOR), HRTech, or similar technology environment
• Hands-on experience using customer support and ticketing platforms such as Freshdesk, Zendesk
• Fluent English at C2 level or equivalent, both written and spoken
• Strong problem-solving and critical-thinking abilities
• Structured approach to investigating issues and identifying appropriate solutions

🎁 Benefits

• Competitive salary aligned with the local market and experience
• Remote-first working environment with the flexibility to work from home
• Asynchronous working culture designed to support autonomy and effective collaboration across time
• Opportunity to work remotely from abroad for a short period
• Opportunity to grow professionally within a rapidly expanding international technology business
• Exposure to global customers, HR technology, workforce management, and international employment