Support Specialist

📋 Description

• Serve as the first contact for incoming customer support calls.
• Triages Tier I requests and routes escalations.
• Develop expertise in InvoiceCloud products, Biller Portal, CRM, Helpdesk.
• Use AI-assisted tools to summarize interactions and draft responses.
• Help billers navigate the platform, generate reports, and apply changes.
• Document interactions and maintain accurate case information.

🎯 Requirements

• Bachelor's degree.
• Excellent written and verbal English communication skills.
• Ability to learn InvoiceCloud products and services.
• Strong customer-focused mindset and attention to detail.
• Self-starter with ability to prioritize multiple tasks.
• Experience using Microsoft Office applications.

🎁 Benefits

• Award-winning, purpose-driven environment.
• Structured training, certification, and ongoing learning.
• Collaborative cross-team culture.
• Opportunity to work with AI-assisted tools to improve support.