Support Specialist, App Support

📋 Description

• Develop and maintain systems to track and report known issues.
• Communicate effectively on the status of reported issues to the Community Care team.
• Facilitate regular cross-functional meetings to ensure clarity around reported issues and assist in
• Participate in after-hours on-call rotation, monitoring feedback from the YouVersion community and
• Regularly review Support inboxes to understand more significant issues and trends.
• Create, streamline, audit, and maintain communication resources, message templates, and

🎯 Requirements

• Excellent verbal, written, and interpersonal communication skills to clearly explain complicated
• Ability to collaborate in a team environment and work independently while accomplishing assigned
• Maintain flexibility and initiate the creation of new processes and project strategies.
• Capacity to quickly learn new technologies and programs.
• Ability to identify, troubleshoot, and communicate technical issues effectively.
• High School Diploma or GED.

🎁 Benefits

• Paid parental leave, including maternity, paternity, and adoption leave.
• Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
• Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with
• Life insurance policy provided for all staff members at 2x annual salary at no cost.
• Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
• Comprehensive wellness and mental health benefits allow staff to proactively invest in their