Support Specialist, Contract

📋 Description

• Provide 40 hours per week of email and phone support to Handshake customers via internal ticketing
• Resolve questions, bugs, feedback, and general inquiries (approximately 20-30 email tickets and 10
• Attend team meetings (1-3 per week).
• Complete administrative tasks including emails, daily announcements, and training.
• Perform technical troubleshooting and workflow support, including building and troubleshooting
• Use app demo environments, troubleshooting tools, help center, and internal documentation systems.

🎯 Requirements

• Location: Must be located in AZ, DC, CA, CO, CT, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM
• Technical aptitude: ability to learn technical tools and concepts quickly.
• Resilience: comfort with change and ambiguity.
• Teamwork: ability to connect with teammates and build community.
• Communication: excellent verbal and written communication skills.
• Results oriented: ability to maintain or exceed ticket and quality goals.

🎁 Benefits

• Possibility of contract extension or conversion to permanent role.
• Work in a mission-driven company democratizing opportunity.
• Collaborate with world-class AI labs and Fortune 500 partners.