Support Specialist (Dynamics 365 Administration & Configuration)

📋 Description

• Provide end-user technical and functional support for Dynamics 365 users including forms, views
• Partner with Product & Business to establish SME level understanding of business processes and
• Perform data maintenance activities (data projects, loads, corrections, extracts, etc.), diagnose
• Partner with Product team to support release communications and act as consultative partner
• Support user licensing, access, role assignments, environment onboarding; support production and
• Configure and maintain Dynamics 365 entities, fields, forms, views, dashboards, flows, and business

🎯 Requirements

• 3-5 years supporting a large Microsoft Dynamics 365 environment
• Strong troubleshooting, data analysis, and root cause skills
• Hands-on experience with Dynamics 365 configuration and administration
• Hands-on experience with Power Automate (Flows); exposure to Canvas Apps
• Detail-oriented with ability to manage and prioritize multiple demands from a large user base
• Deep knowledge of Dynamics 365 ecosystem, data structure, technical and functional areas, strong

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)