Support Specialist, Enterprise Technology

📋 Description

• Provide end-user IT support across NYC and remote staff.
• Troubleshoot hardware, software, and network issues with a security focus.
• Document support processes and train users on tools and security.
• Help onboard staff and maintain office tech, A/V, and devices.
• Manage lifecycle processes: inventory, procurement, refresh, disposition.
• Stay current on tech trends and security best practices to recommend improvements.

🎯 Requirements

• At least three years of professional end-user support, incl. exec support.
• Expertise with Google Workspace, Okta, Slack, 1Password, Mosyle MDM.
• Strong proficiency in Windows, Mac and iOS.
• Troubleshoot hardware, software and network issues with security-first mindset.
• Excellent communication and ability to explain tech to nontechnical audiences.
• Jira Service Management or similar experience is a plus.

🎁 Benefits

• Benefits included (see the benefits page).