Support Specialist - Finance

📋 Description

• Serve as the primary support contact for customers, delivering timely, effective, and high-quality
• Build and maintain strong relationships with customer stakeholders, taking ownership of escalations
• Help customers configure and use finance-related features, including invoicing, payments, VAT and
• Provide clear, practical guidance to customers using veterinary practice management software
• Manage multiple customer requests and priorities while maintaining a high level of customer
• Work independently and collaboratively to develop support best practices, improve workflows, and

🎯 Requirements

• Background in finance, accounting, or payments, gained through education or professional experience.
• Experience providing customer support in a B2B software-as-a-service (SaaS) environment.
• Experience in healthcare technology or veterinary software is an advantage.
• Strong customer service skills, with a demonstrated ability to maintain customer satisfaction and
• Ability to manage several customer cases and competing priorities while meeting quantitative
• Excellent communication, problem-solving, and stakeholder management skills, with the ability to

🎁 Benefits

• Competitive compensation and benefits.
• Fully remote work within the eligible hiring locations.
• The opportunity to contribute to a meaningful industry focused on improving digital healthcare.
• Learning and professional development opportunities to support long-term career growth.
• Access to the tools and resources needed to perform effectively.
• Collaboration with talented colleagues across international teams.