Role is fully remote and based in Vancouver, with in-person training in the Vancouver office.
Help customers use, trust, and love Brex, treating every customer as VIP.
Collaborate with sales, engineering, and operations to resolve issues.
Use customer feedback to improve product and support experience.
Resolve inquiries via email, phone, and chat.
Triage requests and spot trends to flag for the team.

🎯 Requirements

Located within the greater Vancouver, BC area.
Flexibility to work 8am-5pm PST, weekdays and weekends.
Passionate about customer support and the role it plays in a customer-centric team.
Ability to communicate technical problems clearly.
Strong verbal and written communication skills.
Empathy, diplomacy, and poise under pressure; comfortable with AI tools.

🎁 Benefits

Bachelor's degree
FinTech experience
Prior experience in a customer-facing role
Experience with AI-powered customer service tools
Equity and other forms of compensation may be provided

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