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6 days ago
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Full time
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customer support fintech multichannel support ai tools series 7/63 license

📋 Description

  • Resolve customer inquiries via email, phone, and chat.
  • Become an expert in Brex products and solve complex issues.
  • Provide thoughtful, personalized responses for customer requests.
  • Triage incoming requests and spot trends to flag for the team.
  • Provide customer feedback to internal teams to improve product and support.
  • Mentor teammates and share knowledge to aid documentation.

🎯 Requirements

  • Located within the greater Salt Lake City area.
  • Flexible to work 8am–5pm PT, weekdays and weekends.
  • Passionate about customer support.
  • Clear, effective communication of technical problems.
  • Strong verbal and written communication skills.
  • Comfortable using AI tools in customer support.
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