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📋 Description

  • Resolve customer inquiries via email, phone and chat
  • Become an expert in Brex’s suite of products
  • Compose thoughtful, personalized responses
  • Triage incoming requests and spot trends
  • Provide customer feedback to internal teams
  • Contribute to team goals and successes

🎯 Requirements

  • Passionate about customer support
  • Ability to communicate technical problems clearly
  • Strong verbal and written communication skills
  • Empathy, diplomacy, tact, and poise under pressure
  • Comfort with and enthusiasm for using AI tools

🎁 Benefits

  • equity
  • overtime pay
  • AI tools
  • remote work
  • in-person training
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