Support Specialist I

📋 Description

• Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat
• Become an expert in Brex’s suite of products, and leverage your expertise solve complex issues
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Provide customer feedback to internal teams to improve our product and support experience
• Make active contributions to help achieve team goals and successes

🎯 Requirements

• Flexibility to work within the Support team's hours of Operation (5am - 8pm PT weekdays and
• Passionate about customer support and about the role it plays in making a customer-centric team
• Ability to communicate technical problems in a clear and tactful way
• Strong verbal and written communication skills
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues
• Comfort with and enthusiasm for using AI tools in a customer support environment