Prompt customers for information necessary to troubleshoot problem reports
Identify solutions to problem reports and deliver them to customers
Help customers understand R365 Non-POS integrations functions
Route non-integrations customer issues to appropriate teams and team members
Diagnose and document software defects and escalate them to Integrations Support Manager or Lead
Participate in live chats

🎯 Requirements

High attention to detail
Excel knowledge
Curiosity and eagerness to use AI in your daily work, backed by hands-on experience, a good sense
Flexible and adaptable based on the needs of the client and internal team
Solution oriented mindset with ability to articulate under pressure
Effective communication skills, both written and verbal, with the ability to articulate complex

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