Support Specialist • Managed Services - (x)OC

📋 Description

• Provide Tier 2 Level IT Support relating to technical issues involving Microsoft's core business
• Troubleshoot and resolve incoming technical issues via phone or through our ticket system
• Research internal and external resources for the best solution
• Advise clients as to pertinent concerns discovered in the process of serving them
• Build and foster client relationships to earn their trust
• Record time spent on all tasks, including troubleshooting steps, research, and remediation in the

🎯 Requirements

• Degree in the field of computer science and/or equivalent work experience
• Practical knowledge in installing and configuring operating systems, networked and local printers
• Minimum of 2 years of industry experience, specifically supporting Microsoft based environments
• Knowledge of Windows Desktop OS's, Windows Server platforms, Active Directory, Group Policy
• Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
• Ability to concisely document processes, issues, resolutions; strong writing skills required

🎁 Benefits

• Team-oriented culture that prioritizes personal and professional development
• Work alongside industry-certified experts
• Access continuous training
• Competitive benefits