Support Specialist, R1

📋 Description

• Provide courteous and efficient service to the worldwide Airbnb community
• Be a first point of contact to handle and resolve customer complaints
• Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Utilize available resources to research and troubleshoot problems effectively

🎯 Requirements

• Graduate with minimum 2 years of international voice process experience in a contact center/BPO
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across
• Ability to manage sensitive customer information
• Knowledge of functional key performance metrics related to customer experience
• Excellent English reading, comprehension, and writing skills
• Excellent active listening skills with the ability to understand verbal nuances

🎁 Benefits

• India Annual Pay Range: ₹500,000 — ₹590,000 INR
• Bonus or incentives
• Equity programs
• Benefits
• Employee Travel Credits