Support Specialist, Workforce

📋 Description

• Respond to technical support tickets
• Prompt customers for information necessary to troubleshoot problem reports
• Reach out to customers by phone or screen share to understand problem reports
• Help customers understand R365 payroll integration functionality
• Diagnose and document software defects and escalate them
• Participate in live chats

🎯 Requirements

• Previous background with Payroll and HR Systems
• High attention to detail
• Excel knowledge
• Flexible and adaptable based on the needs of the client and internal team
• Strong technical aptitude with experience communicating across multiple platforms
• A passion for helping people get the most out of technology

🎁 Benefits

• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
• BI-Remote