Added
7 days ago
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Type
Full time
Salary
Salary not provided
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Related skills

customer support leadership english romanian ai tools

📋 Description

  • Lead by example and champion a strong customer-obsessed mindset
  • Inspire, coach, and develop a high-performing support team
  • Hire, onboard, and mentor new team members
  • Monitor team performance and ensure SLAs and CSAT targets are met
  • Analyze data and performance trends to identify improvement opportunities
  • Turn insights into clear, actionable plans

🎯 Requirements

  • Proven leadership experience in Customer Support or Customer Experience
  • Strong analytical skills with the ability to translate data into action
  • Fluent in Romanian and English (C1 level)
  • Excellent communication and coaching skills
  • A people-first mindset with the ability to motivate and empower others
  • Tech-savvy and comfortable learning new tools and systems
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