Supv, Inside Sales

📋 Description

• Supervise a team of Patient Success Specialists
• Assist patients with test status updates and portal issues
• Coordinate redraws for blood samples
• Manage inbound calls and live chats for timely support
• Collaborate with cross-functional teams to resolve inquiries
• Lead process improvements to enhance patient experience

🎯 Requirements

• Education: Bachelor's degree or equivalent
• Experience: 3+ years in customer service; 1+ year supervisory
• Skills: Excel, Word, Outlook; Salesforce CRM
• Industry knowledge: healthcare, HIPAA/PHI preferred
• Leadership: coach and manage team dynamics
• Communication: strong verbal and written skills

🎁 Benefits

• Medical, dental, vision, life and disability benefits
• Free testing for employees and immediate family; fertility care
• Pregnancy and baby bonding leave
• 401(k) and commuter benefits
• Employee referral program