SVP, Customer Operations

📋 Description

• Shape company strategy and decisions as a member of the Executive Team.
• Champion a joined-up customer experience, with technical and commercial teams working hand in glove.
• Sponsor a Technical Account Management model that deepens relationships and opens up new
• Set the direction for fast, high-quality onboarding and support that customers can rely on.
• Develop your leaders and grow teams in new regions as we expand.

🎯 Requirements

• Senior leadership experience in customer operations, technical support, delivery or customer
• Experience growing teams through periods of change, including across regions and time zones.
• Experience working with commercial teams to grow customer relationships and revenue.
• Curiosity about complex technical solutions, and the confidence to shape them.
• A structured, measured approach to setting goals and tracking progress.
• An understanding of SaaS customer models and growth measures such as net revenue retention.

🎁 Benefits

• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.
• Immediate participation in our pension scheme.
• Private medical insurance for you and your family from day one.
• Income protection and life insurance for peace of mind.
• Hybrid working arrangements to support your lifestyle.