SVP, Customer Success & Professional Services

📋 Description

• Define and execute Cloudinary’s customer journey strategy, driving customer adoption, retention
• Lead and scale high-performing global Customer Success Management, Professional Services and
• Design and optimize customer lifecycle programs, including onboarding, implementation, adoption
• Drive operational excellence through customer segmentation, health scoring, lifecycle automation
• Partner with Sales to maximize customer growth opportunities while ensuring seamless transitions
• Collaborate closely with Product, Engineering, and Support to advocate for customer needs

🎯 Requirements

• 15+ years of leadership experience in Customer Success, Professional Services, Technical Account
• Experience serving technical buyers who get technical value out of their products.
• Proven success building and scaling global Customer Success organizations supporting complex
• Strong understanding of enterprise customer lifecycle management, adoption strategies, value
• Experience leading Professional Services organizations responsible for enterprise implementations
• Demonstrated ability to improve Net Revenue Retention, customer adoption, expansion, and long-term

🎁 Benefits

• 25% Annual Bonus and Option plan and benefits