System Support Analyst I

📋 Description

• Provide responsive technical support by addressing customer problems via phone and portal, actively
• Diagnose and resolve complex technical issues by analyzing root causes and troubleshooting problems
• Maintain comprehensive documentation by logging all incidents and problems within ServiceNow
• Configure and deploy software solutions by installing and configuring InteleShare software, editing
• Ensure service level compliance by prioritizing work based on SLAs, escalating incidents, and
• Contribute to knowledge management by participating in knowledge sharing activities, publishing

🎯 Requirements

• Minimum 1-2 years of experience in Windows administration and technical customer support
• Excellent knowledge of Microsoft Windows operating systems for both servers and workstations
• Demonstrated customer service excellence with strong client-facing skills
• Excellent verbal and written communication skills in English
• Strong problem-solving and analytical abilities with high attention to detail
• Proven ability to work effectively under pressure in a client-facing environment