System Support Analyst I (Shift hours: Mon-Fri 2pm-1030pm Eastern time)

📋 Description

• Provide responsive technical support by addressing customer problems via phone and portal, actively
• Diagnose and resolve complex technical issues by analyzing root causes and troubleshooting software
• Maintain comprehensive documentation by logging all incidents and problems within ServiceNow
• Configure and deploy software solutions by installing and configuring InteleShare software, editing
• Ensure service level compliance by prioritizing work based on SLAs and escalating incidents beyond
• Contribute to knowledge management by participating in knowledge sharing activities and publishing

🎯 Requirements

• 2+ years of experience in Windows administration and technical customer support
• Excellent knowledge of Microsoft Windows operating systems for both servers and workstations
• Demonstrated customer service excellence with strong client-facing skills
• Excellent verbal and written communication skills in English
• Strong problem-solving and analytical abilities
• Proven ability to work effectively under pressure in a client-facing environment

🎁 Benefits

• Base pay $33.00-35.00 per hour USD
• Bonus and other forms of compensation may be provided
• Full range of medical, financial, retirement, PTO, and/or other benefits