System Support Specialist I - Medical Imaging Systems (Radiology)

📋 Description

• Deliver technical support and troubleshooting for radiology IT systems including RIS, PACS, and
• Collaborate with clinical and IT stakeholders — including radiologists and technologists — to
• Support healthcare interoperability standards including DICOM, HL7, and IHE to maintain seamless
• Accurately document all troubleshooting activities, resolutions, and technical procedures
• Ability to handle sensitive patient data in compliance with applicable privacy regulations
• The shift for this role is 11am-730pm Eastern time Monday-Friday

🎯 Requirements

• 2+ years of experience in Healthcare IT, with exposure to radiology systems support or a closely
• Working knowledge of PACS, RIS, VNA, and medical imaging workflows or equivalent
• Familiarity with DICOM, HL7, IHE, and healthcare interoperability standards
• Experience with Windows Server environments (2012, 2016, 2019, 2022+), networking fundamentals, and
• Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow
• Strong analytical and problem-solving skills with ability to diagnose technical issues efficiently