Systems Operations Analyst

📋 Description

• Monitor fulfillment systems, integrations, and site requests during evening hours
• Investigate stuck or failed orders, inventory mismatches, and shipping issues using SQL, logs, and
• Use AI-assisted coding (Claude, Cursor) to read and understand our Python/Django code, make small
• Escalate complex issues to the Sr. Manager of Fulfillment Systems with a clear summary: what
• Document fixes and improve runbooks so repeat issues get solved faster
• Support building new features, reporting, and process improvements during the day

🎯 Requirements

• Bachelor’s degree (industrial engineering, computer science, supply chain, etc)
• Exposure to fulfillment, warehouse, or supply chain operations
• Hands-on use of AI-assisted coding tools (Claude, Cursor, Copilot)
• Working knowledge of SQL
• Basic familiarity with Python
• Strong troubleshooting and critical-thinking skills

🎁 Benefits

• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S.
• Equity
• Unlimited vacation policy
• Universal paid parental leave
• Monthly Hungryroot credit for groceries
• Comprehensive health, vision, dental, and life insurance