Systems Support Engineer

📋 Description

• Application and Infrastructure Support: Provide Level 1 analysis, troubleshooting, and resolution
• Monitoring and Incident Management: Proactively monitor application and infrastructure performance
• Technical Investigation and Escalation: Collect and analyze application logs, investigate technical
• Client Experience and Communication: Deliver high-quality client support by tracking open
• Application Performance Reviews: Conduct recording reviews to evaluate application behavior, assess
• Issue and Bug Resolution: Identify recurring application issues and support remediation

🎯 Requirements

• 3–4 years of professional experience in proactive technical support, application support
• Familiarity with Global Command Center (GCC), Service Desk, Network Operations Center (NOC), or
• Experience working with application and infrastructure monitoring tools and solutions.
• Practical knowledge of Windows Server environments and .NET-based application support.
• Experience supporting Microsoft Internet Information Services (IIS), including worker processes
• Basic understanding of networking concepts, infrastructure troubleshooting, and Azure Monitoring.

🎁 Benefits

• Employment type: Full-time opportunity.
• Work arrangement: Remote position based in India, with the listed location covering Pune and Baroda.
• Career development: Opportunity to strengthen technical expertise in enterprise application
• Healthcare technology exposure: Work with applications and platforms supporting healthcare
• International collaboration: Gain experience working with global clients and cross-functional
• Technical learning: Exposure to Windows Server, .NET applications, IIS, SQL Server, Azure