Systems Support Specialist I

📋 Description

• Provide remote technical support by diagnosing and resolving issues related to networks
• Gather and analyze customer information to identify root causes and deliver effective technical
• Communicate with customers to troubleshoot issues, provide guidance, and ensure timely resolution
• Escalate unresolved or complex technical issues through established support processes when
• Assist customers with software installations, driver configuration, workstation setup, and system
• Occasionally travel to customer locations to provide onsite technical support when required.

🎯 Requirements

• High school diploma or GED required.
• At least 1 year of experience in IT support, networking, systems connectivity, hardware, software
• Knowledge of network installations, system upgrades, troubleshooting methodologies, and technical
• Proficiency with Microsoft Office Suite, internet-based tools, and common business software
• Ability to analyze technical procedures, diagnose issues, and provide effective customer-focused
• Strong customer service, communication, and interpersonal skills.

🎁 Benefits

• Competitive hourly pay ranging from $19.00 to $23.00, based on experience.
• Remote work opportunity.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Company-paid life insurance.
• Employee Assistance Program (EAP).