Own end-to-end talent operations and quality for mentors and instructors across Tech, Allied Health, and AI.
Ensure onboarding, performance management, and deployment scale with program growth.
Lead talent lifecycle processes and partner with program leadership and support ops.
Design onboarding, training, and readiness programs for course talent.
Build scalable ops processes, dashboards, and documentation.
Manage a small team and monitor performance risks with improvement plans.

🎯 Requirements

5+ years in talent operations, customer success, community ops, or related field.
Proven ability to operate in ambiguous environments and build processes from scratch.
Experience sourcing and hiring talent (contracted or full-time).
Strong written and verbal communication skills.
Comfortable giving and receiving feedback; coaching or managerial experience.
Enjoys building systems and using data to inform decisions (bonus: B2B or allied health).

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