Task Support Coordinator

📋 Description

• Understand business requirements; implement SOPs for programmes.
• Take notes and suggest improvements to the team lead.
• Address user issues via live channels; hit KPIs.
• Manage time for relevant calls with quality interactions.
• Build trust with stakeholders to resolve queries first time.
• Stay organized and updated on SOPs and changes.

🎯 Requirements

• Great people skills
• 6+ months in customer service or contact center
• Empathy, courtesy, efficiency, confidence, helpfulness
• Excellent typing; adaptable to online tools
• Fluent English; strong written and verbal communication
• Prior phone sales experience (cold calling)

🎁 Benefits

• Hybrid company with in-person connection
• Competitive benefits vary by country
• Health insurance and 401k match (US)
• Time off, stipends, IKEA discounts