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Lyft

Team Coach, Deactivations

On site
Customer Support
Added
27 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

slack tableau jira customer experience gsuite

📋 Description

  • Coach SCC customer facing teams to meet goals.
  • Analyze data and perform root-cause investigations.
  • Identify process improvements and coordinate changes.
  • Lead daily operations and respond to escalations.
  • Support training needs and partner with cross-functional teams.
  • Deliver exceptional service across channels (phone, email, chat, social).

🎯 Requirements

  • 1+ years as team lead or coach.
  • Fluent English with strong customer communication.
  • Flexible schedule; willing to work off-hours and weekends.
  • Proficient with GSuite, Jira, and Tableau.
  • Strong problem solving and time management.
  • Excellent written communication; adaptable in fast-paced env.
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