Team Lead - Account Management, Scaled

📋 Description

• Inherit and coach a diverse AM team with mixed tenures.
• Drive annual commercial targets at the team level.
• Drive automation and smarter use of tools like Gainsight and Salesforce.
• Lead day-to-day operations, including escalations and negotiations.
• Collaborate with Marketing, Sales, Product, Support, and Operations.

🎯 Requirements

• 5+ years in customer-facing B2B roles (AM/CS/Sales) in FinTech/SaaS.
• Leadership experience is a plus; mentor teams with mixed tenures.
• Own commercial targets; strong negotiation, judgement.
• Strong leadership, empathy, and communication to motivate a team.
• Fluent in English; excellent communication and presentation.
• Interest in digital payments, subscriptions, API-driven architectures.

🎁 Benefits

• Hybrid work: 3 days per week onsite in Chicago.
• Opportunity to lead a diverse AM team and influence growth.
• Cross-functional collaboration with Marketing, Sales, Product, Support.
• DEI commitments and inclusive culture.
• Transparent hiring and feedback processes.
• Career growth and ownership over your work.