Team Lead, Client Experience Operations (Risk and Security)

📋 Description

• Actively manage intraday volume across risk channels to consistently hit input targets (adherence
• Monitor real-time volume patterns for threat surges (such as credential stuffing or ATO waves) and
• Serve as the senior operational point of contact for complex fraud, social engineering, identity
• Partner directly with InfoSec, Fraud Ops, and Compliance to close feedback loops, refine frontline
• Drive high performance through weekly 1:1s, monthly developmental sessions, and quarterly
• Conduct regular quality calibrations to enforce strict compliance with regulatory, privacy, and

🎯 Requirements

• Minimum 2+ years of formal people leadership experience (acting lead, squad captain, or escalation
• Practical understanding of retail fintech risk vectors, including account takeovers, social
• Demonstrated mastery in de-escalating distressed or adversarial clients during critical security
• Bilingual fluency in French and English, or relevant industry certifications (CSC, ACAMS), is an

🎁 Benefits

• Top-tier health benefits and life insurance
• Long-term group savings with employer match, through Wealthsimple for Business
• 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
• 90 days away: work outside Canada for up to 90 days per year
• Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS