Team Lead, Client Experience Operations (Weekend Coverage)

📋 Description

• Drive team performance and operational metrics including input and output metrics and intraday
• Lead employee coaching and development including weekly 1:1s, monthly career growth sessions, and
• Oversee banking and spend operations supporting credit cards, bank drafts, and routine banking
• Handle complex escalations and engage directly with clients on challenging cases
• Build and evolve team operations by identifying friction, collaborating with cross-functional

🎯 Requirements

• Natural coaching ability and people leadership skills
• Accountability and results-driven mindset
• Attention to detail and proficiency in QA and metrics analysis
• Banking domain expertise in credit cards, bank drafts, and retail banking workflows
• Proactive communication and data literacy
• Resilient and assertive approach

🎁 Benefits

• Top-tier health benefits and life insurance
• Long-term group savings with employer match
• 20 vacation days, 4 wellness days, and unlimited sick and mental health days
• 90 days away; 90 days paid time off per year
• Employee resource groups including Rainbow, Women of WS, and Black at WS