Team Lead, Collections

📋 Description

• Lead, coach and develop a team of 7+ collections analysts, setting clear KPIs and objectives, hold
• Own collection targets, including overdue balances, DSO and cash receipts, and report progress to
• Review the aged debt portfolio, prioritise high-value and high-risk accounts and set collection
• Lead regular debt review meetings, ensuring clear actions, ownership and follow-up on overdue and
• Identify accounts at risk of bad debt and ensure timely escalation, documentation and
• Manage escalations and resolve invoice disputes with Billing, Sales and Customer Success

🎯 Requirements

• 5 years' experience in collections, credit control or accounts receivable, including 3 years in a
• Strong understanding of the Order to Cash process and AR metrics (days sales outstanding, ageing
• Proven ability to manage and motivate a team to meet targets
• Excellent communication and negotiation skills, with confidence engaging senior customer contacts
• Strong analytical and Excel skills
• Experience with an ERP or AR system (for example NetSuite / AI / Salesforce / Navision)

🎁 Benefits

• Benefits, flexible working, learning and development (to be confirmed by HR)