Team Lead Customer Service

📋 Description

• Helping customers via various communication channels
• Supporting daily planning and operational functioning of the department
• Proactively thinking about improvements within the Customer Service department
• Coaching, motivating and developing a team of Customer Service employees
• Organizing and guiding team meetings
• Supporting recruitment, onboarding and talent retention

🎯 Requirements

• Genuine people manager who also actively works to ensure every customer feels heard and helped
• Bachelor's degree level thinking (through education or relevant experience) and strong
• Experience in a leading or coaching role within Customer Service, Retail or a similar environment
• Excellent communication skills in Dutch and good knowledge of English; knowledge of French is an
• Team spirit: enjoys working together and contributes to a positive team atmosphere
• Digital skills: quickly finds way in new computer systems

🎁 Benefits

• Market-conform salary package
• Bonus scheme
• Hybrid working option
• Meal vouchers and hospitalization insurance
• Extensive training and development program
• Free lunch at the office