Team Lead, Helpdesk

📋 Description

• Lead the three-person 1st Level Support team and deliver leadership in a new setup
• Manage ticket and phone handling to ensure high service quality
• Coordinate major incidents, including escalation and communication
• Continuously optimize helpdesk processes
• Develop the team through coaching, training and knowledge building
• Collaborate with Helpdesk, Retail, internal departments and external partners

🎯 Requirements

• Experience in IT support, helpdesk or leadership in service/operations with strong technical
• Vocational training or equivalent technical qualification
• Good knowledge of Microsoft 365, Windows, networking, and helpdesk hardware/software
• Good English skills for international collaboration
• Flexibility to work 08:00-17:00, Monday–Friday with occasional Saturdays

🎁 Benefits

• Opportunity to shape a newly aligned organization with experienced teammates
• International environment with a Scandinavian-inspired culture focusing on trust and development
• Professional and personal growth opportunities
• Work-life balance and employee wellbeing
• Internal courses and training sessions