Team Lead, Helpdesk

📋 Description

• Provide professional and disciplinary leadership to the three-person 1st Level Support team
• Manage ticket and phone call handling effectively and ensure optimum service quality
• Take responsibility for coordinating major incidents, including escalation and communication
• Continuously optimise processes
• Develop the team through coaching, training and knowledge building
• Collaborate closely with the entire Helpdesk organisation, Retail, internal departments and

🎯 Requirements

• Experience in IT support or a helpdesk environment, or leadership experience in a service- or
• Vocational training or a comparable technical qualification gained through practical experience
• Good knowledge of Microsoft 365, Windows, networking, and helpdesk hardware and software
• Good English skills, as you will work regularly with international colleagues
• Flexibility to work within support hours Monday to Friday 08:00 to 17:00, with occasional Saturdays

🎁 Benefits

• An opportunity to actively shape a newly aligned organisation, supported by an experienced team
• An international environment with a Scandinavian-inspired corporate culture based on trust
• A great opportunity to develop and grow professionally and personally
• A workplace that values work-life balance and employee wellbeing
• A range of internal courses and training sessions for personal and professional development