Lead daily IT operations to ensure system stability, availability, and performance.
Drive incident and problem management in line with ITIL.
Oversee 24x7 IT operations and service availability.
Manage batch operations for timely, reliable business workloads.
Coordinate incident lifecycle, major incident response, and RCA.
Maintain SLA adherence and service metrics.

🎯 Requirements

Associate’s degree; Bachelor's degree preferred; 3-6 years relevant experience.
ITIL Foundation and/or advanced ITIL certifications preferred.
Prior leadership experience preferred.
Strong ITIL/ITSM knowledge: incident & problem management, batch ops.
Experience leading or supervising IT operations teams.
Excellent communication with leadership and stakeholders.

🎁 Benefits

Work-from-home model with flexible schedule.
Competitive benefits: healthcare, PTO, holidays, 401k, life insurance.
Company-provided laptop and equipment.
Wellness options and additional benefits.

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