Team Lead of Care (Indiana / Remote)

📋 Description

• Direct point-of-contact for team inquiries; resolve escalated issues
• Manage performance through motivation, assessment, and feedback
• Monitor daily workflows to meet goals and stay compliant
• Support process improvements by identifying system/workflow opportunities
• Assist management with interviews and new-hire training
• Remote role with travel to FreedomCare hubs as needed

🎯 Requirements

• Experience managing/supervisory employees
• Experience with performance management
• 3+ years customer service experience; provide seamless service
• Experience with data input, case review, and building rapport with the team
• Ability to motivate team to meet/exceed case management targets
• Bilingual in English and Spanish, or other languages desired

🎁 Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities