Team Lead of Care (Indianapolis, IN / Hybrid)

📋 Description

• Direct point-of-contact for team member inquiries or concerns; responds to and resolve escalated or
• Manage the performance of team members through active motivation, assessing performance, consistent
• Monitor daily workflows to ensure that team members are meeting performance goals, following
• Support process improvement by identifying system or workflow areas of opportunity
• Assist the management team with the interview processes and new team member training

🎯 Requirements

• Experience managing/supervisory employees
• Exceptional experience leading, mentoring and developing their employees
• Experience with performance management
• 3+ years customer service experience; ability to provide a seamless Customer Service experience
• Experience with data input, case review and building rapport and confidence with team
• Ability to motivate team to meet and/or exceed case management targets or metrics

🎁 Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career