Team Lead of National Expansion (Remote)

📋 Description

• Lead a team of 7-8 Launch Specialists in a fast-paced call center.
• Drive team success through analytics, performance reviews, coaching.
• Oversee operations for opening new states on the National Expansion team.
• Collaborate with the Assistant Manager to meet productivity goals.
• Audit calls and Salesforce docs to ensure quality; coach the team.
• Monitor daily workflows to meet KPIs and ensure compliance.

🎯 Requirements

• 2+ years of relevant experience in FreedomCare or healthcare ops.
• Strong analytical, organizational, and time management skills.
• Proficient in Salesforce, Microsoft Office, and Google Suite.
• Able to wear multiple hats and work remotely.
• Self-motivated with drive to exceed case targets.
• Passion for improving home care.

🎁 Benefits

• Competitive compensation and medical benefits.
• Retirement plans and wellness programs.
• Ongoing learning opportunities for growth.
• Fun company events and positive culture.
• Flexible remote work with travel for launches.
• Inclusive, equal-opportunity employer.