Team Lead - Partner Onboarding

📋 Description

• Oversee partner onboarding staff activities; provide performance feedback.
• Lead and monitor daily customer service operations; coach staff as needed.
• Collaborate with Commercial, Compliance, Product, and Risk to resolve onboarding blockers.
• Ensure Salesforce logging of findings, approvals, and evidence in real time.
• Monitor onboarding KPIs (turnaround time, pass/fail, false positives) for continuous improvement.
• Role is onsite in Riyadh.

🎯 Requirements

• Bachelor's or Master's in business/management or related field.
• 1–3 years in customer service or contact center; at least 1 year as supervisor or team lead.
• Proficiency in Salesforce case management; documenting reviews and audit-ready records.
• KYB/AML/KYC experience in fintech/regulatory space, onboarding in UAE/KSA.
• Knowledge of sanctions, PEP, adverse-media screening using Dow Jones, World-Check, LexisNexis; GCC regulatory updates (SAMA, CBUAE).
• Attention to detail, proactive in identifying gaps, improving processes, and meeting onboarding SLAs; audits/regulatory exams experience; ICA/CAMS advantageous.