Lead a distributed team of ~9 Post-Onboarding Success Specialists across German offices.
Own the first 28 days of merchant experience and drive early merchant success.
Design scalable processes and playbooks to scale impact beyond individual effort.
Recruit, onboard, and coach new team members for long-term success.

🎯 Requirements

5+ years in account management, merchant/customer success, or operations with team leadership.
Experience leading distributed or multi-location teams.
Strong analytical and strategic thinking; translate data into priorities.
Own performance metrics and improve them with scalable solutions.
Proficiency with Looker, Power BI, or Tableau.
Bachelor's or Master's degree; German and English fluency.

🎁 Benefits

Local office in Berlin, Hamburg, Cologne, Frankfurt, or Munich
Discount on Wolt orders
Modern work equipment
Urban Sports Club membership subsidy
Deutschland Ticket subsidy
Flexible working hours policy + 30 days of paid vacation

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